90 Day Guarantee
HOW TO RETURN/EXCHANGEWe will gladly refund or exchange non-excluded outer apparel items returned to us within 90 days of receipt. The item must be returned to us in a NEW AND UNUSED CONDITION with all tags and labels attached and we will gladly exchange it or refund your purchase price. These must be returned within 90 days of the delivery day. We will not refund or exchange an item that, in our sole discretion, we judge to have been worn or abused. Evening wear and formal wear may not be returned or refunded for any reason. Evening wear that appears to be damaged during shipping must be returned for exchange only within 24 hours of your receipt of the garment. The defective item will be replaced only, not refunded. We will replace it with an identical item; it cannot be exchanged for a different size, color or style. No returns or exchanges for lingerie, costumes, panties, swimwear g-strings or thongs, liquid products, Sylvie Monthule products or any jewelry or any devices that are meant to touch the genital or anal areas. We do not refund or exchange clearance items for any reason. No refunds for Shipping and Handling charges. Unauthorized returns will be held for two weeks and then destroyed; they will be remanded to the customer only upon payment of appropriate shipping costs. Chargebacks for items not returned and received prior to the chargeback date will be assessed a chargeback fee of $25.00 plus collection costs if any.
You can download a Return/Exchange Form here: Click here for a printable return and exchange form. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would like to receive a refund or make an exchange for another size, color or item. If you are exchanging merchandise, please fill out the exchange portion on the back of the form.
RETURN ADDRESSPlease send your package, including your return and exchange form (Click here for a printable return and exchange form), via a prepaid, insured, traceable method to insure a safe and documented delivery. Exchanges are subject to additional shipping charges.
Body Body Smart Warehousing 14505 W. 100th Street Lenexa, KS 66215 USA